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Procaps, S.A. and its affiliated entities are not related to Andrew Lessman or his company ProCaps Laboratories, Inc. which are based in the U.S. Procaps, S.A. and its affiliated entities have no U.S. operations using the name or mark 'Procaps' and do not offer products or services in the U.S. using the name or mark 'Procaps'.
FAQ.

FAQ.

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What is Procaps?

Procaps is a Latin American pharmaceutical company with nearly 50 years of experience, dedicated to the development, manufacturing, and commercialization of prescription medications, high-potency clinical solutions, over-the-counter (OTC) products, and specialized products such as Diabetes treatments.

Where is Procaps located?

Procaps is a Latin American pharmaceutical company with nearly 50 years of experience, dedicated to the development, manufacturing, and commercialization of prescription medications, high-potency clinical solutions, over-the-counter (OTC) products, and specialized products such as Diabetes treatments.

Where can I get Procaps products?

In Colombia and Latin America, you can find them at the country's leading pharmacies and store chains: Éxito, Olímpica, Farmacenter, Droxi, Colsubsidio, Cafam, Cruz Verde, Farmatodo, Droguería Alemana, Droguería Inglesa, Farmavida, Locatel, and La Rebaja.

I am a health professional. How can I have a medical visit to learn about the Procaps portfolio?

To request a medical visit, please complete the form available in this section, providing your personal details, contact information, and medical specialty. Enter

What requirements do I need to meet to become a supplier?

To become a Procaps Supplier, you must meet the requirements available here

Can I receive direct sales service without an intermediary?

While Procaps does not handle direct marketing or sales to individuals, you can purchase our products through the main pharmacies and retail chains in the country. 

If you need additional information, please complete the form below. 

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Who should I contact to notify any requirement/complaint/claim about a product?

We have an area in charge of dealing with requests about our products, we encourage you to fill out our contact form in order to give you proper management. Click here

Do you offer empty capsule development?

Procaps does not have the production and distribution of empty capsules.

How can I request a visit to Procaps’ facilities and manufacturing plants?

For academic visit requests, you can contact us through our Contact Us form.

I have to do a job related to Procaps. Who do I contact?

Entering our website Procaps Latam you can find all the information related to our Organization.

Does Procaps have social responsibility actions?

Yes, Procaps is a socially responsible company that maintains an ongoing commitment to the comprehensive well-being of our Employees and the promotion of a healthy culture. This commitment is reflected through our Corporate Volunteer Program and various internal and external initiatives.

Learn about our Corporate Social Responsibility Policy here.

Does Procaps have a Code of Ethics and Conduct?

Ethics is part of our essence and is key in building bonds of trust to achieve our health and well-being purposes. We have an Ethics Line for the prevention, control, and detection of irregularities in the workplace. Learn here

How do I report a possible adverse event?

Please, report your case here and learn more information in our Pharmacovigilance section.

Who should I contact to report difficulties with a Procaps product?

We have a dedicated team responsible for addressing our customers’ recommendations and concerns. Please submit your case through our contact form or via email at: [pqrs@procaps.com.co](mailto:pqrs@procaps.com.co) - [gestiondequejascalidad@procaps.com.co](mailto:gestiondequejascalidad@procaps.com.co)

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Our corporate headquarters are located in Bogotá, Colombia, which serves as the primary hub of our productive capacity within the country, with operations extending across the Atlántico and Cundinamarca departments.

Additionally, we operate manufacturing plants in the United States, Brazil, and El Salvador, and maintain a commercial presence across various countries in Latin America.
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Academic visits

Academic Outreach and Innovation Program

At Procaps, as part of our commitment to Corporate Social Responsibility (CSR), we drive initiatives that promote science, learning, and innovation.

Our Academic Visit Program strengthens ties with universities and research centers, creating opportunities for exchange and mutual learning where students and faculty can get a close look at our processes, technology, and contributions to pharmaceutical development.

Scheduling is limited, so if you're interested in coordinating an academic visit, please send a formal request through our contact form.